40 Victoria Road East . Thornton-Cleveleys . Lancashire . FY5 5BT

General Information


Methods of payment.

We accept the following methods of payment: cash, cheques, and all major credit cards. We can also provide an interest-free finance option if required.

Our responsibilities to you.

We provide all patients with a written treatment plan, and explain fully the costs involved and whether treatment is under the NHS or on a  private basis.

We take patient confidentiality very seriously at the practice, and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are stored securely to ensure information is only accessed as part of your treatment. No information will ever be given out to a third party without your express permission or where required by law.

We have a strict confidentiality policy; to see a copy of this, or if you would like further information regarding your rights to view your patient records, please contact reception. You can view our Data Protection & Privacy Policy online.

Your responsibilities to us.

NHS appointments are very precious, so please let us know if you can’t attend, so we can offer your appointment to someone else. The local NHS demand is so high that we do reserve the right to refuse to see you after only 1 or 2 missed appointments. We also reserve the right to take the full NHS cost for your course of treatment at the initial visit, or at the time you book your remaining appointments. This rule applies to all patients.

Private patients may be charged for missed appointments.

Any patients who are violent or abusive to staff or other patients will be refused treatment and reported to the appropriate authorities.

Patient feedback

We welcome all your comments, both good and bad, as we are always striving to improve our service. If you have any complaints or concerns, please contact our Practice Manager, Audrey, by phone, letter or email.

  • 40 Victoria Road East
    Thornton-Cleveleys
    Lancashire
    FY5 5BT
  • 01253 826283

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We treat your privacy and security with the utmost importance. By contacting us, you agree to the processing of your personal data by Stanage Dental as set out in our Privacy Policy.